FAQ

 

Do I have to order my photos online?

No. Your child should have brought home an order form with the proof. You may elect to send cash, check, or credit card information with the paper order form to your child's school by the deadline date on your order envelope and proof. All orders (paper form and online) will be processed at the same time if placed before the deadline date.

When will I receive my online order?

If your order is placed on time you will receive it within 2-3 weeks after your deadline date. You have until your school deadline date to order your pictures and they will be delivered to your school (unless you pay for shipping in your shopping cart).  After this date, you will be charged a late fee of $10 and your order will be shipped to your provided shipping address. 

Where can I find my deadline date?

This information can be found on your proof and on your order envelope

Where can I find my gallery password?

This information can be found on your proof and on your order envelope. Normally this password corresponds to your school ID number.

I have added products to my cart, but when I go to checkout it says my cart is empty. What do I do?

If this happens to you, you can click here  or click "create account" in the left top corner of the page to make an account. Once you have made an account, try ordering again. This should solve the issue.

How can I contact Belmont Studios if I have more questions?

You can fill out the contact form that is available by clicking here.





 
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